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Truck dispatch questions, answered straight

The questions carriers ask on the first call, grouped by topic. Each answer is short; where there is more to say, a link takes you to the page that covers it in depth.

Pricing and the agreement

How much does your dispatch cost?
A share of gross load revenue: 7% while your MC is under 6 months old, then 5% for one truck or 4% for two or more trucks on one MC. The rate moves down on its own in month 7. The kind of rig you run never changes the fee. Full pricing
Is there a contract or setup fee?
No setup fee, no onboarding fee and no minimum. You sign a short month-to-month dispatch agreement with the fee in writing, and either side can end it with 30 days notice. You owe nothing beyond fees on loads you already hauled. What the fee covers
What if my truck does not haul a week?
Then there is no fee that week. We charge only on loads you chose to haul and delivered, so home time, repairs and slow weeks never produce an invoice. There is no standby charge and no monthly minimum to meet.
When and how is the fee invoiced?
Weekly, for the loads delivered that week, together with a report that lists each load, the loaded and empty miles, the gross, the rate per mile and our fee. The agreement you sign spells out the payment method and timing before any load is booked. How it works week to week

Loads and control

Do I have to take the loads you find?
No. A dispatcher finds and negotiates the load, then brings it to you with the rate, the stops and the weight. Nothing is booked until you agree. The broker then emails the rate con to you, made out in your company name, and your signature is what commits the truck. We never sign one for you, and a no is free.
Which trucks do you dispatch?
Eleven kinds of rigs, all on the same fee: box trucks from 26 ft up, hotshot, dry van, reefer, flatbed, step deck, power only, car hauler, dump, oversize and hazmat or tanker. We do not dispatch anything smaller than a 26 ft box truck. Pick your rig
Who handles check calls and detention?
We do. The desk gives brokers location updates during the trip so you are not on the phone at the wheel, and if you wait past the free time at a shipper or receiver, we follow up on detention with the broker using your times and signed paperwork.
Can I bring my own customers or lanes?
Yes. Tell us your regular customers and the lanes you prefer, and we plan around them. We fill the gaps with freight that fits your floor rate and home time, and we can handle paperwork for loads you found yourself if that helps.

New authority and new truck owners

Will brokers load a brand new MC?
Some will and some wait until the authority is a few months old. Part of our job is knowing which brokers on your lanes take new carriers and getting your packets approved with them early, so your first weeks are not spent waiting on paperwork. New authority dispatch
Should I buy the truck before I get my authority?
Many carriers line up the truck first because the authority filings need insurance, and insurance needs a vehicle. Run the numbers before you sign anything: the payment has to fit what the truck can earn on your lanes, including a slow month. Talk to a dispatcher first
Can a dispatcher help cover my truck payment?
A dispatcher can raise the rate per mile and cut empty miles, which is what pays the note. No one can promise a payment will be covered every month. Put your payment, costs and lanes into the numbers first, so you know the gross your truck needs each week. The payment math
Do you help with truck financing?
No. We are not a lender, broker or dealer and we do not take credit applications. Our guides explain how loans and leases work, and our calculators show what a payment does to your cost per mile, so you can walk into a lender's office with your own numbers. Truck financing guide

Paperwork and compliance

What do I need before you can dispatch me?
Active authority with insurance on file with FMCSA, a BOC-3, UCR, a W-9, a certificate of insurance and your MC letter. Trucks over 26,000 lb or with three or more axles also need IRP and IFTA, and CDL drivers need a drug and alcohol testing program. Onboarding steps
Do I need my own drug testing program?
If you drive a CDL truck under your own authority, yes. You are both the employer and the driver, so you must be in a random testing pool and registered in the Clearinghouse, usually through a consortium. Drivers of non-CDL trucks are not covered by those rules.
What do you need from me each week?
Your yes or no on the loads we offer, signed bills of lading and delivery receipts soon after you deliver, lumper and other receipts so you get reimbursed, and a heads-up when your plans or home time change. That keeps payments and detention claims moving.

Factoring

Should a new carrier use factoring?
It depends on your cash cushion. Factoring pays your invoices within a day or two for a fee, which helps when fuel and the truck payment come due before brokers pay. If you have savings to cover a month or more of costs, you may not need it.
Do I have to factor to work with you?
No. Dispatch and factoring are separate. You can factor with any company, or none, and our fee stays the same. If you do factor, we send your notice of assignment with the carrier packet so brokers pay the right party and nothing is held up.

Still have a question? Ask a dispatcher.

Apply in about two minutes and the call that follows covers your lanes, your floor rate and the agreement, line by line.

YOUR NUMBERS, EXAMPLE

Payment
$1,715 /mo
Our fee
5% of gross
YOU KEEP
the rest